To provide our clients, our shareholders, our employees and the society in which we participate with an important and durable economic advantage.
To supply aluminium profiles across Europe that our clients associate with safety, reliability and affordability, wishing to be a reference in their choice.
We constantly satisfy our clients:
We create a lasting relation of mutual benefit with the client and aim to be the seller of preference.
We are innovative:
We anticipate the needs of the client, new markets and applications, creating and developing new products and services.
We strive for excellence:
We provide total satisfaction for our clients on the basis of their own criteria and we complete the works properly from the outset and we always fulfil our promises.
We acknowledge our suppliers:
We will maintain and we will improve the relation with our suppliers, considering them to be innovators and collaborators at the same level; as well as sharing the important standards of ethical conduct and integrity.
We do it well:
We provide precise, economic, timely and high-quality information, and we will install the best system to achieve total client satisfaction.
We are constantly improving:
We will improve our products, services and processes, adopting and sharing our best practice and we will strive to achieve the lowest cost.
We work in a team:
We will give mutual support on an active basis and we work together to reach common goals at all levels.
We continuously develop people:
We will provide an open, competitive, gratifying and participative environment, maximizing opportunities for personal and professional development.
We share information:
We will communicate the goals, the direction and the achievements of the firm and we will encourage open and regular communication on all topics.
We support safety, the environment and the community:
We will promote healthy and safe working conditions, as well as the environmental and physical surroundings in which we work. We will collaborate with our neighbourhood community.
Our Mission Statement, Vision and Values lead us to define certain strategic priorities
Act as one single firm:
All the firms in the ITESAL Group should act as one single firm. Team work is the value to strengthen. We all have common objectives that lead to the global success of ITESAL.
Set ambitious objectives:
This priority implies setting and developing high-impact goals and objectives, aiming to make ITESAL the leader in its sector. To attract, develop, retain and reward our collaborators is the necessary basis to achieve competitive advantages.
Move with a sense of urgency:
Act in a swifter and more decisive way. Today, the market not only demands quality and price, but within as short a time as possible. Everybody that forms part of the Itesal Group needs to take this principle into account.
Consolidate client orientation:
ITESAL considers client satisfaction as the key to its growth and dedicates its efforts to attending in a more efficient way to their needs. ITESAL should anticipate client needs through products and services.
The achievement of these strategic priorities may be summarized in the following GOALS:
- Increase client satisfaction.
- Increase the quality of the product.
- Increase productivity.
- Increase worker satisfaction.
- Reduce our costs.